Elaria

Privacy Policy

Last updated: 22 Aug 2025

Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and your choices. By using our website and services, you agree to the practices described below.

1) Information We Collect

We collect information that you provide directly and information collected automatically:

  • Account & Profile: name, email, password (hashed), and preferences.
  • Orders & Payments: delivery details, order items, totals; card data is processed by our payment provider and not stored on our servers.
  • Usage Data: device & browser info, IP address, pages visited, and interactions to improve our service.
  • Communications: your messages and support requests.

2) How We Use Information

  • Provide and personalize the shopping experience.
  • Process orders, payments, shipping, and returns.
  • Improve website performance and product quality.
  • Prevent fraud, enforce policies, and maintain security.
  • Send service emails (order confirmations, updates).
  • Marketing communications (with consent and opt‑out available at any time).

3) Cookies & Tracking

We use cookies and similar technologies to remember preferences, keep you signed in, and analyze traffic. You can control cookies via your browser settings. Disabling certain cookies may affect site functionality.

4) When We Share Information

We share information with trusted providers to operate our business:

  • Payment processors and fraud prevention tools.
  • Shipping and logistics partners.
  • Analytics and infrastructure services.
  • Legal or regulatory requests when required by applicable laws.

We do not sell personal information.

5) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure.

6) Data Retention

We retain information as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

7) Your Rights & Choices

  • Access, update, or delete your account information.
  • Opt‑out of marketing emails at any time.
  • Disable cookies in your browser settings.
  • For regional privacy rights (e.g., GDPR/CPRA), contact us and we’ll help.

8) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

9) Changes to This Policy

We may update this policy to reflect changes to our practices or for legal reasons. We will post the new policy with an updated date.

10) Contact Us